Reviews For Sport Clips Haircuts of Williamsburg- New Town

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1 rating

If i could give zero stars, I would. I checked in online from the parking lot and went right in. Saw three stylists come to the register, and wasn’t greeted by any of them. When i checked in, it showed me having an appointment in 12 minutes. I sat inside for over 15 minutes, wasn’t acknowledged and there were NO customers having service during my last 8 minutes of waiting. Total disregard for customer’s time and an embarrassment to the franchise. Not a great way to treat customers.

5 rating

First, this just my opinion. Others may disagree with me. Second, I will not follow up with anyone who may disagree with me...... Been a client since the Wmbg store opened. Always use "First Available" . Some stylists may be better than others, but I always receive a cut that I am satisfied with, except for once (a minor complaint) that was corrected a short time later, even though I was not expecting it to be corrected. When I first sit in the chair, I explain to the stylist what cut I would like. When I am done with the cut, I am always asked if it is ok. I might say a little shorter, but usually I say it is fine, because it is. Sometimes the stylist talks. Sometimes they don't. I follow their lead. It is not an easy career choice, standing all day long dealing with the public. Particularly, if you are having a bad personal day for whatever reason. Why am I writing this, since I normally do not write reviews? Well, I just happened to read some of the recent reviews and I could do nothing other than just shook my head. The Covid19 is upon us. These stylists are coming to work, not knowing which client is following the "guidelines" and which are not. Who is really sick? Who really knows? Why be so critical at this trying time for our country. You hair will grow back.

1 rating

I have been coming to the Williamsburg Sports Clips since the day they opened up. However, today was my last time I will walk through their doors. After signing in on line and then arriving after I received an email I was next in 15 min. I showed up early because they usually are fast. After sitting in the shop 30 min, I was the only person there, Ashley whom I requested finished up with her customer and walked in the back which I figured she was cleaning her station. After another 30 min sitting there waiting and no-one telling me when I was next, the other stylist had cut two other people's hair while I waited. I finally told her to tell Ashley I am not wasting anymore time. Her reply was just "sure". No explanation, no excuse why or where Ashley went. I would have appreciated being told that maybe it was her dinner break or just a break and how much longer I would have to wait. This was the second time an incident like this happened in this shop and I won't experience a third time. In a time when people don't want to be out in public, Sports Clips needs to respect a persons time and be taught how to treat paying customers. Sport Clips needs to teach some customer service training standards on top of cutting hair standards. The funny thing is that I only wanted a clean up around the ears, 5 min trim. That lack of respect for my time cost them a long time customer.

Rated 2.5 out of 5.0 based on 11 Client reviews

1
Randall L. | September 8, 2020 Service

"If i could give zero stars, I would. I checked in online from the parking lot and went right in. S"

5
Rick T. | August 18, 2020 Overall Experience

"First, this just my opinion. Others may disagree with me. Second, I will not follow up with anyone w"

1
David C. | July 17, 2020 Service

"I have been coming to the Williamsburg Sports Clips since the day they opened up. However, today was"

1
connor w. | May 25, 2020 Haircut

"I asked for a light trim with the top being long and the sides being slightly shorter. 20 minutes l"

1
Hiba T. | December 16, 2019 Overall Experience

"Not happy with the haircut that my child got today, the stylist ( I think her name was Stephanie or "

1
Darren D. | January 21, 2019 Service

"The stylist was fine ...I think her name was Tiffany but my problem was I was in the location today "

5
Phil K. | June 13, 2018 Overall Experience

"Always had great service and haircuts with Faye. She does an amazing job with hair and have been go"

1
Not Saying o. | May 16, 2018 Haircut

"Their Stylists are not trained too well, or they just suck. Totally not worth the price. I asked for"

1
Roger S. | April 8, 2018 Service

"Not bad place for a hair cut. Little pricey. My main problem is they are next to panera and parking "

5
Jimmy K. | December 10, 2017 Stylist

"Special thank you to Taylor! I am very picky about my haircut. Taylor was Profesional, Knowledgeabl"